Covid-19 update from Homes for Haringey

Covid-19 update for residents and service users

We appreciate that we are in a period of great uncertainty and the situation and guidance regarding the Coronavirus (Covid-19) is changing daily. The safety of our residents, staff and contractors is our utmost priority, however, we are doing everything we can here at Homes for Haringey to ensure that all essential service provision can continue.

This is an update of the latest situation regarding our services and a round-up of government advice. We appreciate that the situation changes quickly, and we will keep you informed as the situation changes.
We urge you to check for all the latest updates on our website and our twitter account @homes4haringey 

The government information and guidance is changing rapidly, so for all the latest information and guidance please visit (external link) (external link)

The latest NHS guidance is that if you think you’re experiencing symptoms of coronavirus, do not go to a GP surgery, pharmacy, or hospital. Visit the NHS Website for further information (external link).

Social Distancing

We all need to practice social distancing to protect our friends, families and loved ones. Social distancing gives us a proactive opportunity to save lives through the actions we take right now that we will not have in a few weeks. government's social distancing guidance here (external link).
Current government advice is that when walking outside people remain at least 2m apart and do not congregate in groups.
Customer Service Centres/ Libraries
To keep everyone safe, and to help us prioritise those in the community that may be more vulnerable, we are advising that you do not visit Haringey’s Customer Service Centres unless you really need to. Where you can, consider using our online services. If you are unable to use our online service and you do need to pop in, please be prepared to  wait longer than usual.
48 Station Road
To ensure the safety of our staff and customers, with regret, we have had to take the decision to close the reception at 48 Station Road N22 7TY from the 23rd March. We will no longer be able to hold any face to face appointments at the offices until further notice.
Housing Needs
To ensure the health and safety of our customers and staff we are now providing our Housing Needs service in a different way.  The centre at 48 Station Road will be closed to the public and moving to a telephone service for the foreseeable future. 
If you have got somewhere safe to stay, please remain where you are. If you need advice or if you are about to become homeless, please call 020 8489 1000 and support will be available to you by phone. Alternatively, you can find advise and complete an online self-assessment form at
If you are concerned about someone sleeping rough, including if they have symptoms of a fever or continuous cough, please tell StreetLink 0300 500 0914 who will alert our local outreach team.
Due to the ongoing Coronavirus outbreak (Covid-19) we are now providing our Hearthstone Service in a different way to ensure the health and safety of our customers and staff.
The Hearthstone Centre will be closed to the public and moving to a phone support service.  Victim/Survivors in need of assistance can contact the Hearthstone number directly on 0208 888 5362 or contact the Hearthstone mailbox:
Project 2020
Project 2020 is no longer able to see people face to face. However, the team are still available to give training and employment advice via email or over the phone. Please contact or 020 8489 5611
Play Areas
The play areas on our estates are closed to the public and should not be used from the week commencing 23rd March 2020 to aid social distancing.
Anti-social Behaviour
We realise that with more people at home and the schools closing, anti-social behaviour will be a worry. Our Estates Watch service will be used to disperse any youths as well as monitor the impact of schools closing. In our sheltered properties, we are extending the use of security and we are working with the Police and the ASB team at the Council to review how we will be able to most effectively respond to any ASB incidents in the coming weeks.
Our choice-based lettings service has been suspended to avoid group viewings taking place

Changes to our services.

Repairs & Maintenance
Following government guidance as of the 20th March 2020, Haringey Repairs Service will offer an emergency only repairs service.
Customers with pre-booked repairs are currently being contacted and informed of the changes and upcoming routine appointments are being cancelled. The function to log repairs via the app and See My Data is being turned off with messaging directing residents to log emergency repairs via the contact centre
Major Works
We have put the External Major Works Programme and all surveys on hold.  We understand the delay is disappointing, but your safety is our priority. Over the coming days we will be making safe all scaffolding (with ladders removed or secured) and not commencing any new work or starting works on any properties until further notice. If you see any unauthorised persons on the scaffolding, please contact the police immediately.
If you need to contact Homes for Haringey call 020 8489 5611.  However, please bear in mind that over the coming weeks Homes for Haringey’s contact centre may be busy dealing with emergencies and running at a reduced capacity, therefore it may take longer to get through. Alternatively you can email the Major Works team:
Estate Services
For Veolia services, grounds maintenance, estate services and concierge services we do not currently foresee any immediate concerns. We are closely monitoring staffing levels as this will have the main impact on our ability to deliver services. We will keep residents updated of any changes.
For the time being, we are asking our officers on the ground to focus cleaning on high touch surfaces such as door handles, lift buttons, banister rails etc. Our estates that have lifts are visited daily and our smaller blocks are visited a minimum of once a week, (we are reviewing these arrangements on a daily basis). In addition, we are ordering in additional disinfectants to ensure we have sufficient supply in stock.
We are also putting up posters with Public Health England guidance in all the communal areas of our buildings, and encouraging everyone to follow the government’s advice which can be found at:  
Income Collection
We continue to collect rents; however, we are taking a different approach to serious rent arrears. We are adjourning any court cases and will not be taking legal action during this time. We have also stopped automated arrears actions so that our income teams can take a case by case view.
All our income officers have now been given access to the financial inclusion services so that they can all focus on supporting residents claiming universal credit and give advice on how to maximise income.
Sheltered Housing
We continue to contact our residents in shelteredevery weekday. We have Public Health England notices on our noticeboards and will be providing additional notices for visitors, placing these on all our entrances and exits. 
We have hand-delivered letters to all our supported housing residents. These letters include the government’s guidance on how to keep safe as well as our own guidance on how to contact our staff.
We have cancelled all our events and closed communal lounges, and we are encouraging our residents to minimise their own contact.
Unfortunately, we do not have access to large supplies of sanitisers, however, we have made available handwashing facilities in all our communal bathrooms and will be encouraging any visitors to use these frequently.
We are also organising food parcels for residents where we are advised they are either self-isolating or simply are not able to shop for themselves. This is being done through relatives or through our own volunteers.

Vulnerable Residents

We have identified around 4000 residents as vulnerable. We will be contacting them and offering extra support at this time. We are working closely with Haringey Council to make best use of our combined resources, targeting face to face contact with those in greatest need.
Our Food box scheme for vulnerable residents is still operating. The centre is unable to accept self-referral. Haringey residents who are in a crisis situation are advised to contact local referral partners including Homes for Haringey’s Housing Demand Team, Tenancy Management Team, Hearthstone Centre and local charities.
If you would like to donate or volunteer email:

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