Changes to our services.
Repairs & Maintenance
Following government guidance as of the 20th March 2020, Haringey Repairs Service will offer an emergency only repairs service.
Customers with pre-booked repairs are currently being contacted and informed of the changes and upcoming routine appointments are being cancelled. The function to log repairs via the app and See My Data is being turned off with messaging directing residents to log emergency repairs via the contact centre
We have put the External Major Works Programme and all surveys on hold. We understand the delay is disappointing, but your safety is our priority. Over the coming days we will be making safe all scaffolding (with ladders removed or secured) and not commencing any new work or starting works on any properties until further notice. If you see any unauthorised persons on the scaffolding, please contact the police immediately.
If you need to contact Homes for Haringey call 020 8489 5611. However, please bear in mind that over the coming weeks Homes for Haringey’s contact centre may be busy dealing with emergencies and running at a reduced capacity, therefore it may take longer to get through. Alternatively you can email the Major Works team: email@example.com
For Veolia services, grounds maintenance, estate services and concierge services we do not currently foresee any immediate concerns. We are closely monitoring staffing levels as this will have the main impact on our ability to deliver services. We will keep residents updated of any changes.
For the time being, we are asking our officers on the ground to focus cleaning on high touch surfaces such as door handles, lift buttons, banister rails etc. Our estates that have lifts are visited daily and our smaller blocks are visited a minimum of once a week, (we are reviewing these arrangements on a daily basis). In addition, we are ordering in additional disinfectants to ensure we have sufficient supply in stock.
We are also putting up posters with Public Health England guidance in all the communal areas of our buildings, and encouraging everyone to follow the government’s advice which can be found at: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-th...
We continue to collect rents; however, we are taking a different approach to serious rent arrears. We are adjourning any court cases and will not be taking legal action during this time. We have also stopped automated arrears actions so that our income teams can take a case by case view.
All our income officers have now been given access to the financial inclusion services so that they can all focus on supporting residents claiming universal credit and give advice on how to maximise income.
We continue to contact our residents in shelteredevery weekday. We have Public Health England notices on our noticeboards and will be providing additional notices for visitors, placing these on all our entrances and exits.
We have hand-delivered letters to all our supported housing residents. These letters include the government’s guidance on how to keep safe as well as our own guidance on how to contact our staff.
We have cancelled all our events and closed communal lounges, and we are encouraging our residents to minimise their own contact.
Unfortunately, we do not have access to large supplies of sanitisers, however, we have made available handwashing facilities in all our communal bathrooms and will be encouraging any visitors to use these frequently.
We are also organising food parcels for residents where we are advised they are either self-isolating or simply are not able to shop for themselves. This is being done through relatives or through our own volunteers.